Refund Policy

India Masala Co.

India Masala Co. is committed to ensuring fair and transparent refund practices for customers and business partners.

1. Refund Eligibility

Refunds may be provided only in the following situations:

1. Incorrect product delivered
2. Damaged or defective product received
3. Expired product supplied
4. Order cancellation approved by the company before dispatch

2. Refund Request Process

Customers must submit refund requests within 24 to 48 hours of delivery along with:

1. Order details or invoice
2. Clear photos/videos of the product
3. Reason for refund request

3. Refund Approval

All refund requests are subject to verification and approval by India Masala Co. The company reserves the right to reject claims that do not meet policy requirements.

4. Non-Refundable Cases

Refunds will not be issued for:

1. Opened or used food products
2. Improperly stored products after delivery
3. Minor packaging variations that do not affect product quality
4. Delayed claims beyond the allowed period

5. Refund Method

Approved refunds will be processed through:

1. Original payment method
2. Bank transfer
3. Store credit or business adjustment, where applicable

6. Processing Time

Refund processing may take 5–10 business days depending on the payment provider or banking process.

7. Policy Updates

India Masala Co. reserves the right to update or modify this Refund Policy at any time without prior notice.